Return & Refund Policy

 If you are not satisfied with your Digi-Data Connect purchase of a product, please call 303-604-9020 x114 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to a Digi-Data Corporation location within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.  A 20% open box fee will be assessed on any opened hardware or accessory.

NOTE: Digi-Data recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Digi-Data or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Dead On Arrival (DOA) Product: System Failure Out of the Box

A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Digi-Data Technical Support at
303-604-9020 x115 within 30 calendar days of the invoice date. Digi-Data Technical Support will determine whether the product is DOA and offer you the following options:

Replacement: The same product that you ordered will be shipped to you at Digi-Data’s expense. Digi-Data Technical Support will provide sales support to set up a replacement order and provide the procedure for returning the DOA product.

Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Digi-Data Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

DOA Terms and Conditions

This DOA policy applies only to Digi-Data Connect hardware products currently offered at the Digi-Data Connect Online Store. As new products are offered, Digi-Data reserves the right to determine whether or not this policy applies.
If the product is deemed by Digi-Data Technical Support NOT to be DOA, standard product warranties will apply.
Shipping will be arranged at Digi-Data’s expense for all products determined by Digi-Data Technical Support to be DOA.
Digi-Data reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Digi-Data may impose a $400 handling fee.

DEFECTIVE ITEMS

Digi-Data Branded Products
If you discover what you believe is a product defect for any Digi-Data-branded product, please contact Digi-Data Technical Support at 3-604-9020 x115  Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about product warranties.)

Non-Digi-Data Branded/Third-Party Products
If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

Note: Products sold through this web site that do not bear the Digi-Data brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.